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Management of Health Care Services

Course Details

Course Number
Section Number
Fall 2013
Bridwell Hall
Classroom Number
Days & Times

OCTOBER 7, 2013:  Last Day to File for December Graduation!!!




RESP 4443-X1




Umiker’s Management Skills for the New Health Care Supervisor, Fifth Edition, McConnell, Jones and Bartlett Publishers 2014.

There will be additional resources available on the web.  These will be in the syllabus with the appropriate topic.  If you find other websites, please feel free to share them with the professor and then the rest of the class.  I am always looking for more resources!


PROFESSOR:               Erica Judie, MA, RRT   

                                    Office:  (940) 397-4642

                                    Cell:  (940) 704-7468

                                    Bridwell Hall Rm 301 G


Please send messages to me through D2L.  However, if you have any problems, you may contact me via my email I will check my email on a regular basis M-F 8-5. I will do my best to get back to you the same day; however, I have a full teaching schedule, it might be a couple of days before I get to your email.


OFFICE HOURS:           By Appointment



This is an internet-based course that provides an introduction to management of health care services.  Emphasis is placed on development of skills in leadership, communication, time management, problem solving, motivation, and other critical competencies.  Topics include methods to achieve greater productivity, policy improvement, recruitment, selection, and training of new employees, as well as current issues facing the health care system.

The course work consists of readings in the texts and online sources, writing assignments responding to these readings, self-generated case study and six exams. 



There will be six exams in this class.  These will be open book, as you may use any of your assigned resources, notes from discussions online, posted content from the professor.  You may NOT consult your classmates.  These exams may consist of multiple choice, short answer, definitions, listing, true false, and/or essay.   


There will be one self-generated case study with two phases (Refer to Writing Rubric for guidelines attached to this assignment in D2L):

Phase 1:           In at least 500 words, identify a management problem you have encountered in your work place and suggest a possible solution for the problem.  This is due October 4, 2013.

Phase 2:           Read at least three academic journal articles, which discuss this problem and then rewrite the case study incorporating the information you have discovered.  This addendum should also be at least 500 words.  Include a reference list with your case study. This is due November 15, 2013.


CLASS PARTICIPATION:  Class participation is an integral part of this online course.  There are numerous activities that require each student to post opinions from the readings, research, or in response to the discussion by others. 

FEEDBACK ON ASSIGNMENTS AND EXAMS: For each assignment, I have given an expected completion date for grading. 

LATE ASSIGNMENTS:  D2L is designed so that students are locked out of the system after the deadline has passed.  Please make note of all deadlines and adhere to them.


Professors have become increasingly aware of, and therefore more adamant about, plagiarism on college campuses.  Remember that copying any part of someone else’s work without properly citing it constitutes plagiarism.  Further, copying other’s ideas and portraying them as your own, even if not word for word, constitutes plagiarism.  The professor will investigate any suspected cases of academic dishonesty.  If further action is necessary, the professor will turn the incident into the proper MSU authorities for disciplinary action.

In addition to the issue of plagiarism, academic dishonesty in an online environment may include:  having someone else complete any assignment or any portion of an assignment and/or discussing via any medium, even email, any exam question.

Research papers and projects must be original work for each course assignment.  The faculty will not accept a submission that has been or is being submitted for another course.  No Exceptions!

You are expected to do your own work just as you would be in a “traditional” classroom setting.






F=below 69%



Participation & Discussion                       10%                         

Self Generated Case Study                      45%                              

Exams                                                   45%                 








Week 1


Write a biography and post on the discussion board telling the rest of the class and the professor about you.  For some, this is your first on-line class and it will be a way of introduction. Please include your years in the profession, your career plans, number of previous Internet classes, your status in school (junior, senior), your home state, and present place of residence, family, hobbies, and/or anything else you wish all of us to know.   Share with us your expected graduation semester as well.                                                                      Post by MIDNIGHT 8/30

Management Skills, Chapters 1- 2 with chapter notes.

Week 2


No Longer One of the Gang                                      

 Post by MIDNIGHT 9/6

Management Skills, Chapters 3-4 with chapter notes.

Week 3


EXAM #1:(Chapters 1-4)                                            

Complete By: MIDNIGHT 9/13
Grades Will Be Posted By MIDNIGHT 9/18    

Management Skills, Chapters 5-6 with chapter notes

Week 4


Yours Mine & Hours                                                                     

Post by MIDNIGHT 9/20                                                                    

Management Skills, Chapters 7-8 with chapter notes.

Week 5


EXAM #2:  (Chapters 5-8)                                            

Complete By: MIDNIGHT 9/27
Grades Will Be Posted By MIDNIGHT 10/2                                                                                                                

Management Skills, Chapters 9-10 with chapter notes.

Week 6


One Boss Too Many                                              Post by MIDNIGHT 10/4                                         

Phase 1:  Self-Generated Case Study due to professor (in Dropbox by midnight 10/04). 

Management Skills, Chapters 11-12 with chapter notes.

Week 7


EXAM#3:  (Chapters 9-12)
Complete by: MIDNIGHT 10/11
Grades will be posted by MIDNIGHT  10/16

Management Skills, Chapters 13-14 with chapter notes.

Week 8


Motivate the Unmovable                                               Post By: MIDNIGHT 10/18

Management Skills, Chapters 15-16 with chapter notes.

Week 9


EXAM #4:  (Chapters 13-16)
Complete by:  MIDNIGHT 10/25
Grades will be posted by MIDNIGHT 10/30

Management Skills, Chapters 17-18 with chapter notes

Week 10


Matter of Insubordination                                         

Post by MIDNIGHT 11/1

Management Skills, Chapters 19-20 with chapter notes

Week 11


EXAM #5:  (Chapters 17-20)                             

Complete by:  Midnight 11/8                                   

Grades will be posted by Midnight 11/13                

Management Skills, Chapters 21-22 with chapter notes.

Week 12


Did he have it coming?                                            Post by Midnight 11/15                                         

Phase 2:  Self-Generated Case Study Due,(in Dropbox by Midnight 11/15)

Management Skills, Chapters 23-24 with chapter notes.

Week 13


EXAM #6:  (Chapters 21-24)                                 

Complete by: Midnight 11/22                                          

 Grades will be posted by Midnight, 11/26


Week 14


Enjoy your Thanksgiving Break!!!             


Week 15


Post on discussion board what you found most interesting about this course and improvements you would suggest.                                                              More importantly please evaluate all MSU courses on the online evaluation icon that should appear when you long in to D2L during the final week or two of classes.  Thank you in advance!


Week 16


All final grades will be posted.


  Dec 14th —MSU Commencement:  Congratulations BSRC Graduates!!!!!!!


Erica Judie MA, RRT-ACCS (view Profile)

Course Attachments


Submission Format Policy Note: You may not submit a paper for a grade in this class that already has been (or will be) submitted for a grade in another course, unless you obtain the explicit written permission of me and the other instructor involved in advance.
Plagiarism Policy

Plagiarism is the use of someone else's thoughts, words, ideas, or lines of argument in your own work without appropriate documentation (a parenthetical citation at the end and a listing in "Works Cited")-whether you use that material in a quote, paraphrase, or summary. It is a theft of intellectual property and will not be tolerated, whether intentional or not.

Student Honor Creed

As an MSU Student, I pledge not to lie, cheat, steal, or help anyone else do so."

As students at MSU, we recognize that any great society must be composed of empowered, responsible citizens. We also recognize universities play an important role in helping mold these responsible citizens. We believe students themselves play an important part in developing responsible citizenship by maintaining a community where integrity and honorable character are the norm, not the exception.

Thus, We, the Students of Midwestern State University, resolve to uphold the honor of the University by affirming our commitment to complete academic honesty. We resolve not only to be honest but also to hold our peers accountable for complete honesty in all university matters.

We consider it dishonest to ask for, give, or receive help in examinations or quizzes, to use any unauthorized material in examinations, or to present, as one's own, work or ideas which are not entirely one's own. We recognize that any instructor has the right to expect that all student work is honest, original work. We accept and acknowledge that responsibility for lying, cheating, stealing, plagiarism, and other forms of academic dishonesty fundamentally rests within each individual student.

We expect of ourselves academic integrity, personal professionalism, and ethical character. We appreciate steps taken by University officials to protect the honor of the University against any who would disgrace the MSU student body by violating the spirit of this creed.

Written and adopted by the 2002-2003 MSU Student Senate.

Students with Disabilities

The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights protection for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the Disability Support Services in Room 168 of the Clark Student Center, (940) 397-4140.

Safe Zones Statement

The professor considers this classroom to be a place where you will be treated with respect as a human being - regardless of gender, race, ethnicity, national origin, religious affiliation, sexual orientation, political beliefs, age, or ability. Additionally, diversity of thought is appreciated and encouraged, provided you can agree to disagree. It is the professor's expectation that ALL students consider the classroom a safe environment.

Contacting your Instructor

All instructors in the Department have voicemail in their offices and MWSU e-mail addresses. Make sure you add your instructor's phone number and e-mail address to both email and cell phone lists of contacts.

Writing Proficiency Requirement

All students seeking a Bachelor's degree from Midwestern State University must satisfy a writing proficiency requirement once they've 1) passed the 6 hours of Communication Core and and 2) earned 60 hours. You may meet this requirement by passing either the Writing Proficiency Exam or English 2113. Please keep in mind that, once you've earned over 90 hours, you lose the opportunity to take the $25 exam and have no option but to enroll in the three-credit hour course. If you have any questions about the exam, visit the Writing Proficiency Office website at, or call 397-4131.

Campus Carry

Senate Bill 11 passed by the 84th Texas Legislature allows licensed handgun holders to carry concealed handguns on campus, effective August 1, 2016. Areas excluded from concealed carry are appropriately marked, in accordance with state law. For more information regarding campus carry, please refer to the University’s webpage at

If you have questions or concerns, please contact MSU Chief of Police Patrick Coggins at