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Information Technology



Labs


Information Technology staffs and maintains the computer labs in the Moffett Library, 1st floor Dillard room 146, Bridwell room 111, Bea Wood room 117, and Clark Student Center room 130. It is our intention to make these facilities a productive environment for your academic pursuits and to provide functional modern systems to aid in the completion of academic work.


LAB HOURS AND CONTACT INFO
Fall 2017 (August 26 to December 9)
Bridwell (BH 111) (940) 397-4658
  • MON - FRI: 8AM to 5PM
Clark Student Center (CS 130) (940) 397- 4897
  • MON - FRI: 8AM to 11PM
  • SAT & SUN: NOON to 8PM
Dillard (DB 146) (940) 397-4657
  • MON - FRI: 8AM to 5PM
Moffett Library (LI 101) (940) 397-4751
  • MON - THURS: 8AM to 2AM
  • FRI: 8AM to 5PM
  • SAT: 10AM to 6PM
  • SUN: 2PM to 2AM


As IT will have a floating lab assistant during open hours, please try the lab phone numbers first.

If you cannot reach the lab assistant, please contact the IT Helpdesk at (940) 397-4278.

In the event that the IT Helpdesk cannot be reached, you may contact the Computer Lab Manager at (940) 397-4687.


Lab Rules and Printing

Overview
All software installations in Information Systems maintained university computer labs must follow the guidelines and requirements stated below.

Lab Software Installation Guidelines
  • All software will be tested in advance by a qualified member of IT.
  • All installations will be done on a Master Image workstation from which all computers in the labs are updated.
  • All requests for new software in the computer labs will be submitted to IT for testing no later than 30 days before the start of classes for the semester in which the software is to be used.1
  • All requests for software to be retained in the computer labs from one semester to the next should be submitted to IT no later than 10 days before the start of the semester in which the software is to be used.

Lab Software Installation Requirements
  • Software in computer labs must have a minimum number of licenses purchased to cover the total number of computers in the lab in which it will be used. Smaller block or individual installations will not be done in computer labs.
  • All software must be compatible with the present operating system being used in the computer labs.
  • All software requested for installation in the computer labs must be designed and intended for academic class work. All software is subject to administrative review by IT managers. Software packages deemed inappropriate for use in computer labs may be refused. Examples of such software would be anything that compromises the basic configuration of the workstation such as fire walling software or virus scanning software.
  • Security or Hacking tools that could be used to compromise the network or any other software that would act contrary to the appropriate use statement would also not be allowed.

Exceptions for Demonstration software
Some software packages may be intended only for use as a demonstration. These packages may be installed on the instructor workstation only with the approval of IT. These demonstration packages may not be subject to all the guidelines and requirements included in the above policy. If you have a software package you would like to use in the computer lab, it is recommended you contact IT in advance of any aforementioned deadlines to discuss whether the software is best suited as a demonstration or for general computer lab installation.

If the software is for demonstration only, it will likely be less expensive - possibly even free - to use the single copy on the instructor workstation, rather than purchasing licensing for the entire computer lab.
Notes:
  • Submitting software does not guarantee its installation. All software must pass testing and administrative review. If the software compatibility or appropriateness is in question, it is advisable to submit the software well in advance of the deadline to ensure the testing and review process can be completed before the start of the semester.
  • IT will make an effort near the end of each semester to contact the professors with existing software in the lab to confirm whether the software will or will not be needed again the following semester.
Virus Scanner software is already present in computer labs and is maintained by IT.

Printing Instructions
When you choose to print in the lab, please check your print settings each time. Items should be printed black and white, double-sided. Power point slides should be condensed to at least four slides per page (two on the front, two on the back). Do not print pages with primarily dark backgrounds, as the heat from the toner will cause the pages to stick to the print rollers and may damage the printer.

When you choose to print an item on a lab computer, you will be prompted for a username and password. Your username will be your Mustangs ID number, and you will not enter a password. Scan your card at the printer in order to release your prints. If you accidentally send a job to the printer, you will need to cancel that job before you swipe your card. Bad print jobs will not be refunded to your account.

Troubleshooting
Having trouble printing? Check the following:
  • Are you registered in a class at the time you are trying to print? Printing can only happen within the semester in which you are enrolled. If you are enrolled in a Fall class, you cannot print before the first day of the Fall semester.
  • Did you enter your credentials properly? Your username is your Mustangs ID number, and there is no password.
  • Did your card scan properly? Double check your barcode to make sure it is in good condition. If not, go to card services at the Clark Student Center Information Desk.
  • Is there something wrong with the printer? If so, it should show some kind of error notification on the printer's display screen. Ask a Lab Assistant for help, or get contact information from our "Hours and Contact" tab.



MSU Wepa Printing Pilot Fall 2017

MSU is collaborating with Wepa to improve printing options for students. Four print station kiosks have been set up on campus at the Moffett Library, Clark Student Center, Prothro-Yeager Hall, and Legacy Hall. Students have been provided a $5.00 print credit to try out the print kiosks. Once the print credit is expended students will have to pay for any additional prints at the print stations.
There is a map of the locations with live status icons at https://www.wepanow.com/maps. Wepa print stations allow for wireless printing through a cloud printing environment. Students are able to print directly from personal devices, USB thumb drives, D2L and cloud storage.

What is Wepa?
Wepa is an acronym for "Wireless Everywhere, Print Anywhere." It uses cloud functionality to upload documents and send them via the web to Wepa touch-screen kiosks where students can then print their documents.

How does it work?
Students can upload documents from anywhere that internet service is available. Those documents can then be printed at any of the Wepa print stations around campus. Additionally, students can print using a USB drive at the print station.

Using the Wepa print kiosk
Wepa is tied to your MSU credentials and in most cases registration is automatic.

Paying for your printing.
You may pay for your print at the Wepa kiosk at the time of printing once your $5.00 print credit is used. You may access funds deposited, check your balance or add more funds at wepanow.com.

Pricing
Each student will receive a $5.00 print credit to use at any of the print station kiosks.
  • Black & White, Single-Sided is $0.05
  • Black and White, Two-Sided is $0.08
  • Color Single-Sided is $0.25
  • Color, Two-Sided is $0.50

Devices Supported
You can print from mobile phones, laptops, desktops, or tablets, as long as you have internet access and the proper drivers installed on your device. Drivers for PC and Mac are available on the Wepa website at http://support.wepanow.com/.


HowToWepa WepaUploadPrint


We want your feedback! Please tell us what you think about the wepa printing kiosks by visiting our survey at http://webforms.mwsu.edu/wepaPilot or by using the QR code:
wepaSurveyQR



Lab Assistants


The MSU IT Lab Assistant position is a limited position, and new applicants are considered on a first-come, first-serve basis, after current Lab Assistants on the basis of seniority and availability.

Purpose
This document is intended to act as a policy for the Lab Assistants working in the public access computer labs. It is divided into two sections, the first section deals with general lab policy and the second deals with specific policy written for each lab.

The reason that you are in the labs is to make the time spent there by the student-body, faculty, and staff are both positive and productive. Those who use the labs are your primary focus and should be treated as a welcomed guest.

Employee Information
All Lab Assistants must file a Contact Information Sheet with Information Technology.
  • At the time of employment, a Contact Information sheet will be filed with Information Technology.
  • At such time as the information provided becomes obsolete a new form MUST be submitted with Information Technology.
  • All lab assistants will be required to have a gmail.com email address. E-mail will be the primary means of communication between the lab assistants and the administration.

Technical Support
From time-to-time technical assistance will be required in the order to ensure the proper operation of the computer labs. If technical assistance is required the following steps must be followed in order to guarantee a reasonable resolution of the problem Monday – Friday, 8:00 a.m. – 5:00 p.m.
  • Lab assistants should ensure that there truly is a problem that requires technical support personnel to be dispatched. If a machine seems to have failed, shutdown the machine, power it off, and reboot. Check power cables to ensure that they are properly plugged in. If after these steps the machines is still malfunctioning, contact Information Technology @ 4278 and request a work order, or go to https://mwsu.edu/it/help/request and submit a work order online and a technician will be dispatched as soon as possible. 
  • If a machine is out of service, please place a sign on the machine informing the users of its status with your name and time and date on it.

General Operating Policy
All public access labs are governed by the rules listed in this section
  • No food or drink will be allowed in the labs. This applies to the lab assistants as well as the student-body and faculty using the facilities.
  • Student must provide their own media for storage of work created on the lab machines.
  • Children may accompany student parents in the labs as long as they are well behaved.
Supplies:
  • Paper and toner are located in the CSC Lab Office. Employees should make sure that no lab is ever out of any supplies. Supply quantities should be checked every shift.

Acceptable Behavior
All public access labs are governed by the rules listed in this section
  • Lab assistants are to enforce all lab policies that are set forth by the administration.
    • If a person has become unruly, or they are disturbing other students in the lab they need to be asked to leave the lab.
    • If they refuse to show proper identification to the lab personnel they need to be asked to leave the lab.
    • If they have drinks or food in the lab they need to be told to remove the items in question from the lab. If they refuse to do so then they need to leave the lab.
    • If a person is only in the lab surfing the internet or playing games on-line and someone needs to use the computer for legitimate school work then that person needs to be asked to relinquish that computer to the other person.
    • If a person that has been asked to leave the lab refuses to do so then the lab assistant needs to call the MSU Police department @ 4239, then call the lab coordinator.
  • Lab assistants are to provide assistance to all people that use the labs.
  • Lab assistants are to be accessible to the users in the labs.
  • Lab assistants are to keep the labs clean as specified in the lab operating procedures.
  • Lab assistants are not allowed visitors in the lab during working hours.
  • Telephone usage should be limited to necessity usage only.
  • Lab assistants should remain in the lab at all times except during necessary breaks (Bathroom, etc.)
  • Lab assistants may study or read when there is no activity in the lab. When there are students in the lab, lab assistants must remain available for assistance.
  • Lab assistants should maintain a quiet atmosphere in the labs
  • Project groups may work together as long as computer resources are not sitting idle.
  • Lab assistants should ensure that lab users are not viewing inappropriate material in the labs unless such material directly pertains to assigned research.
  • Excessive amounts of absenteeism will not be tolerated.

Opening Procedure
  • BEFORE ENTERING THE LAB, If the lab has an alarm system, disarm the alarm system by entering the alarm code on the keypad just outside the door.  The red light to the far right indicates when the alarm is armed.  Contact the Computer Lab Manager for alarm codes
  • Verify all computers are logged into the network and that they are functioning normally. Any problems with a computer that are not resolved by rebooting should be reported to IT by email to helpdesk@mwsu.edu
  • Verify that the printer is full of paper and that there are at least two reams of paper and a spare toner on hand. If not, retrieve them from the CSC Computer Lab or from the Memorial Building

On shift
  • Be available to assist any student with computing/printing issues.  Some students may be hesitant to ask for assistance or may not know who to ask, so BE AWARE OF WHAT IS HAPPENING IN YOUR LAB.  If you see a student who is clearly in need of assistance, do not wait to be asked before offering to help. 
  • Walk around the lab periodically.  Straighten/pick up any clutter that may be left about and note any computers that are not in functioning order.  Report any computer problems that cannot be resolved by a system reboot via an email to helpdesk@mwsu.edu
  • Keep check on paper and toner supplies in the printer and stored in the lab. There should be at least one spare toner and two spare reams of paper on hand in the lab at any given time. These supplies may be obtained from the CSC Computer Lab or from the Memorial Building.
  • Check the hand sanitizer station.  If the unit is out of sanitizer, re-load it with supplies obtained from the Memorial Building. 
  • There is to be NO FOOD OR DRINKS allowed in the computer labs.  If you witness a student with food or an open drink in the lab, ask them to take it outside.
  • The labs are an academic environment.  Students may work in groups so long as their activity does not cause a disturbance to other lab patrons.  If a patron is causing a distraction to other lab patrons (with loud conversation, music, etc), ask them to please lower their volume as to not disturb others who are working in the lab.

Additional Operating Procedures for the CSC Computer Lab.
  • Any assistant scheduled to work in the CSC Computer Lab must verify that there is a stock of paper and toner stored in the CSC Lab Office sufficient to support all other labs. This includes a large supply of paper and at least one spare toner cartridge on hand for the printer in the CSC Lab and an additional spare toner for the printers in the other labs (there should be at least two spare toners in the CSC lab office: one for the CSC Lab printer and one for the other labs)
  • Any assistant scheduled to work at 4PM on a weekday (MTWRF) should pick up toner and paper from the Memorial building to replenish the stock in the CSC Lab office.  The Memorial Building is open from 8AM-5PM, Monday-Friday, so it is very important that all supplies are acquired and transported to the CSC Lab BEFORE the building closes so that there will be sufficient supplies to last the evening.  This is especially true of the Friday afternoon shift, as supplies stored in the CSC Lab office must be enough to support all labs through the weekend.

On shift change
  • Lab Assistant coming on duty: Make sure that there are at least two reams of paper in the lab and there is a spare toner cartridge for the printer.
  • Lab Assistant going off duty: Verify that the printer is fully loaded with paper. Pick up all loose paper or trash lying around the computer lab. Be sure that all empty chairs are pushed in; in general, tidy the lab before leaving.

Closing Procedure
  • Pick up any loose paper or trash lying about the lab.
  • Push in all chairs
  • Verify all patrons have exited the lab
  • Turn off the lights
  • After exiting the empty lab, If the lab has an alarm system installed, enter the alarm code on the keypad just outside the door.  The red light to the far right indicates when the alarm is armed.

You may view the current lab schedule by clicking this link: Lab Schedule

If you require assistance and the lab assistant is not present, you may call the Lab Manager as listed in the Contact Information tab.

Applications will be accepted online only. You may follow up on your application by emailing the helpdesk at helpdesk@mwsu.edu. Thank you for your cooperation.
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