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Information Technology



Faculty/Staff FAQ


What is Native Banner?
Internet Native Banner is an administrative system used for record keeping and tracking.

How do I access INB?
Your supervisor must request access on your behalf. These permissions are given only as a necessary job function, and only after you have attended a training session. Once access is granted, you may open INB from www.mwsu.edu/it/banner.

I'm having trouble opening INB. What do I do?
We recommend using internet explorer. When you click the link for Native Banner at www.mwsu.edu/it/banner, you will see a message that says, "Java(TM) was blocked..." Click "Run this time" and the INB login window will pop up momentarily.

Why can't I log in?
You may need a password reset. To request a reset, email banner.security@mwsu.edu.

Can I access Native Banner from computers that aren't my office computer?
You can access Native Banner on any campus desktop (non-Mac) that will allow you to sign in with your MSUNet account. You may not have access via laptop, but you may use your VPN connection if authorized. For more information about VPN access, click on the MSUNet tab.


What is Webworld?
Webworld (also known as Banner Self-Serve) allows employees to view their contact information, available leave balances, paycheck stubs, current benefits, time sheets and more. Faculty may also enter semester grades from within Webworld.

How do I log in to Webworld?
Navigate to https://portal.mwsu.edu:9040/pls/PROD/twbkwbis.P_WWWLogin


How do I obtain a Midwestern State University email address?
All faculty and staff automatically receive an email address on creation of their MSUNet account - with the exception of student workers and vendors. Special requests for email permissions need to be sent to helpdesk@mwsu.edu by a supervisor. Upon creation of your email account, you will receive detailed instructions for your first time logging in.

How do I access my email?
You may sign into your email via the Microsoft Outlook program on your office computer (you must be logged in on your own MSUNet profile), or by using the Outlook Web App at webmail.mwsu.edu. This website can be accessed by clicking the "Faculty/Staff email" link at the very top of the Midwestern State University home page. For additional explanations, please go to www.mwsu.edu/it/email/facultystaff.

How do I spot a suspicious email?

There are many ways to spot a suspicious email, but you must look closely. Here are a few signs:
  • You do not recognize the sender
  • The sender is a company or service that should not have your work email address
  • The message references a transaction you did not make
  • There are unexpected documents attached
  • You are asked for personal information or money
  • The message has poor spelling and grammar
  • The message includes a link and instructs you to use it
  • The message contains an urgent call to action or a threat
  • The message contains an offer or promises a prize

If you spot a suspicious email, forward it to phishingreports@mwsu.edu and then delete it from your inbox.

May I access my email account on my mobile device?
Yes, you may set up your email by following the instructions provided in the tutorials below. We advise that you make sure to have a strong wireless internet connection and a security code set on your device prior to beginning email setup.

I came here for the Outlook tutorials.

  1. At the Home Screen, tap the [Menu] button and select "Settings". Under "Accounts" (or "Accounts and Sync"), select "Add Account" and choose "Microsoft Exchange ActiveSync" (or "Corporate").
  2. On the next screen, enter the following information.
    • For Email Address: enter your email address (firstname.lastname@mwsu.edu).
    • For Password: enter the password you use to login to your office computer.
    • Tap the "Manual Setup" button if it is available, otherwise tap "Next".
  3. On the next screen enter the following and tap "Next":
    • For Domain\Username: enter "ADMIN\[username you use to login to your campus desktop computer].
    • For Server: enter "webmail.mwsu.edu".
  4. Click [OK] on the notification stating: "The server webmail.mwsu.edu requires that you allow it to remotely control some security features of your Android device."
  5. On the next screen you may verify which items you wish to synchronize with your device, and customize your device’s notification and email sending options. You can synchronize Mail, Contacts, Calendars, and Tasks from your Exchange account. Once you have made your selections (most should stay with the default selections), tap "Done"
  6. Tap "Activate" to acknowledge the security modifications required by the Exchange Server (webmail.mwsu.edu) and to activate synchronization.
  7. As part of the security modifications to your device that are required by the Faculty/Staff Exchange email service, you will be required to create a security Personal Identification Number on your device to prevent access by unauthorized users. If you do not already have a PIN established, you will be prompted at this point to setup a PIN. Select "PIN", then enter a PIN code that will be easily remembered, and select "Continue". Now confirm your PIN by typing it a second time and tap "OK".

Your Android device is now setup to synchronize with your MSU Exchange email account. At this point, you are presented with an option to give this account a name. You may enter a name of your choice, or leave it as the default "MWSU", and tap "Next" to complete the setup.

(iOS 8 or higher) follow the steps listed below:

  1. At the Home Screen, tap Settings > Touch ID & Passcode and setup a 4 digit passcode to enter when you wake your phone.
  2. At the Home Screen, tap Settings > Mail, Contacts, Calendars > Add Account > Exchange.
  3. On the next screen, enter the following information then tap "Next".
    • For Email: enter your email address (firstname.lastname@mwsu.edu).
    • For Password: enter the password you use to login to your office computer.
    • For Description: enter a description for the account.
  4. On the next screen enter the following and tap "Next".
    • For Server: enter "webmail.mwsu.edu".
    • For Domain: enter "ADMIN".
    • For Username: enter the username you use to login to your campus desktop computer.
  5. On the next screen you will need to move the sliders to select which Exchange items you would like to synchronize with your phone. You can synchronize Mail, Contacts, Calendars, Reminders, and Notes from your Exchange account. Once you have made your selections, tap "Save".

Your iPhone is now setup to sync with your MSU Exchange email account.

Midwestern State University employs several layers of anti-spam protection. This article provides guidance on how to troubleshoot issues where legitimate messages may have been mis-identified as SPAM in Outlook.

Outlook Junk-Mail Filter
Outlook has a built-in junk email filter that is enabled by default and automatically moves messages it determines to be junk mail from your inbox to the Junk Email folder. The out-of-the-box configuration occasionally misidentifies legitimate mail as spam, and as such, this is often the cause of the problem.

How to determine if a legitimate message was detected as spam

  1. Click the Junk E-Mail folder in the Navigation Pane.
  2. Messages recently identified as spam by Outlook will be listed in the middle pane.
  3. If the message in question is in this list, then Outlook's junk mail filter is the culprit. To restore this message to your inbox,
    • Right-click the message and from the context menu, select Junk > Not Junk.
    • By default, Outlook will move this message to your inbox. You will have the option to mark all future messages from that sender as trusted.

How to prevent Outlook from marking mwsu.edu emails as spam
Office 2016 (Windows)
  1. On the "Home" tab in the ribbon, click the "Junk" dropdown
  2. Click "Junk E-Mail Options"
  3. In the "Junk E-Mail Options" menu, click the "Safe Senders" tab
  4. Click Add.
  5. In the Enter an email address or Internet domain name to be added to the list box enter @mwsu.edu and then click OK.
  6. Select the Also trust email from my Contacts check box.
  7. Select the Automatically add people I email to the Safe Senders List check box.
  8. Click the Blocked Senders tab.
  9. Verify that there are no mwsu.edu email addresses in the list. If there are you may remove them by left clicking on the address and then clicking the Remove button.
  10. Click OK to close the Junk Email Options window.

Office (Mac)
  1. On the "Home" tab in the ribbon, click the "Junk" dropdown
  2. Click "Junk E-Mail Options"
  3. In the "Junk E-Mail Options" menu, click the "Safe Domains" tab
  4. In the "Safe Domains" field, enter @mwsu.edu and then click OK.
  5. Reopen this menu by repeating the first few steps, and then click the "Blocked Senders" tab
  6. Verify that there are no mwsu.edu email addresses in the list. If there are, you may remove them by left clicking on the address and then clicking the Remove button.
  7. Click OK to close the Junk Email Options window.

Prohibited File Types


The following file types will be automatically quarantined upon ingress. If you would like to receive files via email, choose a file type other than one of the following:
TypeDescription
.7zCompressed file set
.adeMicrosoft Access project extension
.adpMicrosoft Access project
.appApplication file
.asActionScript file
.ascActionScript Communication file
.aspActive server page
.basMicrosoft Visual Basic class module
.batBatch file
.cerInternet Security Certificate file
.chmCompiled HTML Help file
.cmdMicrosoft Windows NT Command Script
.cntWindows Help contents file
.comMicrosoft MS-DOS program
.cplControl Panel extension
.crtSecurity Certificate
.cshScript file
.derDER Encoded X509 certificate file
.dllDynamic Link Library
.doc.exe
.docx.exe
.exe
.flaAdobe Flash authoring file
.fxpMicrosoft Visual FoxPro compiled program
.gadgetWindows gadget
.grpWindows program group file
.hlpHelp file
.hpjHelp project file
.htaHTML program
.infSetup Information
.insInternet naming service
.ispInternet Communication settings
.itsInternet Document Set file
.jarJAVA Archive file
.jsJScript file
.jseJScript Encoded Script file
.jsflFlash JavaScript file
.kshUNIX Shell script file
.lnkShortcut
.madMicrosoft Access module shortcut
..mafMicrosoft Access shortcut
.magMicrosoft Access diagram shortcut
.mamMicrosoft Access macro shortcut
.maqMicrosoft Access query shortcut
.marMicrosoft Access report shortcut
.masMicrosoft Access stored procedures
.matMicrosoft Access table shortcut
.mauMedia Attachment unit
.mavMicrosoft Access view shortcut
.mawMicrosoft Access data access page
.mcfManifest configuration file
.mdaMicrosoft Access add-in program
.mdbMicrosoft Access program
.mdeMicrosoft Access MDE database file
.mdtMicrosoft Access data file
.mdwMicrosoft Access workgroup
.mdzMicrosoft Access wizard program
.mscMicrosoft Common Console document
.mshWindows PowerShell script helper
.msh1Windows PowerShell script helper
.mshxmlWindows PowerShell script helper
.msh1xmlWindows PowerShell script helper
.msh2xmlWindows PowerShell script helper
.msiWindows Installer package
.mspMicrosoft Windows Installer Patch
.mstVisual Test source file
.opsMicrosoft Office profile settings file
.osdOpen software description file
.pcdMicrosoft Visual Test compiled script
.pifWindows program information file
.plPerl script file
.plgDeveloper studio build log
.ppt.exe
.pptx.exe
.prfOutlook profile file
.prgProgram source file
.ps1Windows PowerShell
.ps1xmlWindows PowerShell
.ps2Windows PowerShell
.ps2xmlWindows PowerShell
.psc1Windows PowerShell
.psc2Windows PowerShell
.pstMicrosoft Outlook personal folder file
.pub.exe
.regRegistration entries
.scfWindows Explorer command file
.scrWindows screen saver
.sctWindows Script Component
.shbShell Scrap object
.shsShell Scrap object
.swfCompiled Flash file
.sysWindows/DOS system file
.urlUniform Resource Locator (internet shortcut)
.vbMicrosoft Visual Basic Scripting Edition (VBScript) file
.vbeVBScript Encoded script file
.vbpVisual Basic project file
.vbsVBScript file
.vsmacrosMicrosoft Visual Studio .NET binary-based macro project file
.vswMicrosoft Visio workspace file
.wsWindows Script Host
.wscWindows Script Component
.wshWindows Script Hosting Settings file
.wsfWindows Script file
.xbapXAML browser application
.xls.exe
.xlsx.exe
.xnkMicrosoft Exchange public folder shortcut

Email Quota


The size limits of employee inboxes can be found in the table below. In order to maintain a working email account, it is important to archive your old messages.
Account TypeSize WarningWill Not SendWill Not Send or Receive
Faculty and Staff1.945 GB2.048 GB2.355 GB
Emeritus Faculty100 MB200 MB250 MB


How do I connect to campus wifi?
Open the settings menu on your mobile device and find the wifi settings. Select MSUSecureWireless. You will use your MSUNet credentials, making sure to type admin\ in front of your username. Depending upon your device, you will have a different set of steps to follow. These can be found, categorized by device, at mwsu.edu/it/wireless/msusecurewireless .

I'm getting an error message saying I've got too many devices on the network. What do I do?
Each account at Midwestern State University is allowed five devices on the network. You may manage your devices by logging into the device management page located at https://10.0.8.61/self_registration. Be aware that devices are listed by MAC address. You will need to locate the device you do not want on the list and then delete it. Alternately, you may choose to delete all of your connected devices and reconnect them all from scratch through the devices' wifi menus.


Please choose the equipment type below to see operating instructions and common troubleshooting tips.

Quick Links


Directory

  • The Midwestern State University University Profile Database is searchable by name and by department, and can be found at mwsu.edu/profiles

Dialing and Transfer

  • For outgoing calls on an office phone, dial 9,1 then the area code, followed by the phone number. Long-distance calling is not supported.
  • To transfer a call to another line, press transfer, then enter the extension, then hit transfer again.
  • To transfer a call directly to voicemail, press the transfer button on your phone, then dial 8936. Wait for the system to request a mailbox for transfer, then enter the number of the extension. Press the transfer button again to send the caller to that extension's voicemail box.

Voice Mailbox

To change your voice mail password:
  1. Dial 4444 on your office phone and enter your existing password followed by the # key when prompted.
  2. Press 4 then 2 then 1.
  3. The system will speak your existing password and then ask you to enter a new password followed by the # key.
  4. The system will repeat your new password to you then ask you to press the # key to keep it.
  5. Your password is now changed and you can hang up.
Check your voicemail via email
  1. Open https://aammssmsg.admin.msu/user/login in a web browser.
  2. Login with your Mailbox Number (office phone extension) and your voicemail password.
  3. Click Notify Me on the left-hand side of the page.

To enable email notification:
Check the “Email me a notification for each voice message” checkbox and enter your MSU email address in the “To email address” box. To include a recording of the voicemail with the email check the “Include the recording” checkbox.

To disable email notification:
Uncheck the “Email me a notification for each voice message” checkbox.

Podium Access

  • Podium training can be found in your department but you must request it. This is often available through the department secretary.
  • Podium use requires both a podium password and MSUNet credentials.

Operating Instructions

  • If the computer screen appears to be off, make sure the monitor is turned on, and then wiggle the mouse to wake the computer up.
  • If you are working with a Mac laptop, you will need to bring your own female VGA adapter.
  • If you do not have any sound, press the "MUTE" button once to make sure it has not been muted. If this does not help after a minute, then press the "MUTE" button again to make sure you have not muted it in the process.
  • Be patient and gentle with the touch screens. They are sensitive to heat rather than pressure, and every time you touch the screen you're giving it a new command. This means that touching the screen multiple times will make it run slower, not faster.
  • If, after waiting, you have no response from an input button, slowly toggle between other input buttons and then it should work when you go back to the input you are trying to use.
  • When you plan to use the projector, lower the screen and turn on the projector before sending to projector. This allows for proper warm-up and extends bulb life.
  • If you leave the display on one screen for long enough, the podium will time out. This is because the computer is set to go to screensaver. Just wiggle the mouse or touch the screen to wake it up. Please do not adjust the screensaver settings on the computer.
  • If the projector display is not showing, press the following keys at the same time on the keyboard: Windows and P.
  • Please turn off the projector when you are finished. This saves bulb life and is greatly appreciated.
  • Do not shut down the PC when you are finished! Simply go to the start menu on the computer and select "Log Off" in the shutdown menu. If the PC is shut down, it will need to be turned on manually. Keys to the podium are often with the department secretary.

Powerpoint on the Podiums

  • If your PowerPoint presentation uses video, it is recommended that you pull up the links at the beginning to test them before you begin class/speaking.
  • It is also a good precaution to bring your presentation on a flash drive.
  • When presenting with PowerPoint on the podiums, you can either choose to show the slides in presentation view or with notes, but it is not possible to do both. Many instructors who use notes choose to print them and use presentation view in class.

Department Printing

  • Many department printers have restrictions as to color capabilities and default settings. Please check with your department secretary for more details.
  • Some departments require an accounting code to access the printer. If this is the case, please contact your department secretary for printing assistance.
  • Print jobs with a dark background may damage the printer, because the paper will heat up and get stuck to the print rollers.

Troubleshooting

  • For a paper jam, open all printer doors and check for any paper that is stuck. If you find it, pull the paper gently so as not to tear it. Some printers will have moving parts that will help you to get the paper out. These will have printed instructions inside the printer. Also check the paper trays to make sure they are not full enough to cause a paper jam.
  • If your printer says it's low on toner, you can sometimes extend the life of your toner cartridge. Open the printer as though you are changing the toner cartridge, then remove the cartridge and gently rock the cartridge back and forth. This will redistribute the remaining ink. Replace the toner cartridge and print.
  • Occasionally an entire printer queue will freeze due to one corrupted print job. If this is the case, clear out the print queue, restart the printer, and print individually to isolate the corrupted file.

Computer Care

  • Be mindful of the temperature. If your computer is in an enclosed space you will need to find a way to circulate the air to prevent overheating.
  • Be cautious of open liquids near your computer. If you do spill, power everything off and notify Information Technology so that we can help you.
  • If you need to take lunch at your desk, please remember not to eat over the keyboard. Those keys don't work as well with crumbs underneath them.
  • If your computer needs to be moved, please request technical assistance. This keeps Information Technology abreast of the location of campus machines, and also prevents possible damage to equipment and cables.

Best Practices

  • Do not shut down your computer. This will cause slow performance and possible loss of updates.
  • Do not unplug your computer while it is running.
  • If there is a beeping sound coming from your battery backup, you need to call IT to replace the battery.
  • Always lock your computer if you are going to step away for a moment. You can do this on a PC by pressing Ctrl+Alt+Del and selecting "Lock this Computer." You can do this on a Mac by pressing Control+Shift+Eject or Control+Shift+Power.
  • Always store any files relevant to work on the Z drive. This backs them up to the server, keeps your data secure, and prevents loss in case something happens to your computer.



What is MSUNet?
MSUNet refers to your administrative credentials and their relation to Midwestern State University technology and systems. Your MSUNet credentials control your access to your work computer, your work email, Webworld, and the wireless network. Keep them secure and never share your MSUNet credentials.

How do I obtain MSUNet credentials?
MSUNet credentials may only be granted to faculty, staff, student workers, graduate assistants, and some contract labor by Information Technology. The help request must be placed via the Request Form by a supervisor or department secretary, and should occur before the employee's start date in order to be delivered in a timely manner.

I forgot my username or password. What do I do?
Contact the Midwestern State University IT helpdesk by submitting a help request, emailing helpdesk@mwsu.edu, or calling (940) 397-4278.

How long do my credentials last?
Credentials will last only so long as they are needed for your job, with password changes every three months.

I got a password expiry notification. What do I do?
You will need to change your MSUNet password on your computer as well as any other devices that use the Wireless network or Email.
You may change your MSUNet password using the hardware-specific instructions below:

  • On a Mac connected to the MSU wired network:
    1. Open Finder, then select "Go" from the top menu and click "Utilities." 
    2. From Utilities, choose "Keychain Access."
    3. From the “Edit” menu, choose “Change Password for Keychain ‘login’”
    4. Type the former password in the first slot, then follow onscreen instructions.

  • On a PC connected to the MSU wired network:
    1. Press CTRL-ALT-Delete and select "Change a password..."
    2. Type your current password
    3. Enter and confirm your new password
    4. Close and reopen Outlook

  • On wireless devices:
    • If you receive your MSU email on your device (without going to the Outlook Web App), you must update your password within your mail account settings.
    • You must forget or delete the MSU wireless networks (both of them!) from your device when you come on campus for the first time after a password change. After that, you may reconnect with your updated password.

  • On a computer not owned by MSU:
    • Portal
      1. Log in to the Portal with your MSUNet credentials
      2. Use the "Account Settings" menu found in the Launchpad on the left side of your Portal home page
Or...
  • Outlook Web App
    1. Log in to the Outlook Web App with your MSUNet credentials
    2. Use the "Options" menu on the upper right hand side, underneath your name.
    3. Don't forget to hit "Save!"


How do I obtain VPN access for working off-campus?
In order to obtain VPN access, you will need to submit a completed and signed VPN access request to helpdesk@mwsu.edu. This will be reviewed and you will be notified via email when your access has been configured.

Note: a failure to uphold security requirements will result in a loss of access. All MSUNet account holders must pass security awareness training. The link and instructions are sent to your MSUNet email account. If you did not receive them, or have any trouble with the training, please contact the Midwestern State University IT helpdesk.