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Job Details

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Pay Grade:
EEO Code:
Police Communication Operator
Responsible for directing the activities of field personnel and providing the patrol units with information upon which they may act. Assists the public by giving directions, information and other aid as needed. Communicates effectively and may assume command of a particular situation if no other authority is available. Reports to the Chief of Police.
Receives emergency calls and responds promptly. Analyzes response situations quickly and accurately and takes or suggests an effective course of action. Operates police radio; maintains records of incoming calls for assistance; dispatches officers to situations requiring police response; maintains records of all police/patrol activities; monitors CCTV systems; completes appropriate reports; communicates with other police/fire/ ambulance agencies; and operates various computer terminals including the CAD - "Computer Aided dispatch" system. Performs typing, data entry and some filing. Works overtime as directed and assures that all telecommunication center equipment is functional by notifying the duty supervisor when repair is needed or malfunctions occur. Performs other duties as assigned.
Physical Condition:
Must be able to speak clearly and distinctly at all times. Must have the physical and mental ability to properly carry out the duties and responsibilities of a certified communications operator of Midwestern State University.
Dispatch certification with the Texas Commission on Law Enforcement Officers Standards and Education (TCLEOSE); prior experience as a dispatcher or employment with a law enforcement agency.
Requires knowledge of and the ability to comply with departmental policy/procedure and in accordance with guidelines of the Federal Communications Commission and NCIC/TCIC policies. Must be able to read and write effectively. Ability to communicate effectively under any conditions; to coordinate and direct a number of simultaneous activities without confusion; to provide rapid response to law enforcement or any other emergency needs. Ability to react quickly and effectively under emergency (high stress) situations. Ability to demonstrate tact and courtesy, even under stress.
High school graduate or equivalent. After employment, successful completion of a minimum of 40 hours of training for a Police Telecommunications Operator as mandated by the Texas Commission on Law Enforcement Officer Standards and Education.
Additional Requirements:
Work must be accurate and complete and in compliance with policy/procedure and guidelines. Must exercise good judgment when speaking and dealing with the campus community and the public. Must be able to function under stressful circumstances. Requires background investigation. Must be able to work on any assigned shift, with varying days off to include weekends and holidays. Serves as Campus Security Authority as outlined by the Clery Act. *Regular reliable attendance is required. * This is a security sensitive (Mod) position and requires satisfactory completion of a background check. *This position is designated as a Campus Security Authority (CSA).

Last updated 2017-06-06