Classification Details

Pay Grade
EEO Code
Police Communication Operator
The Police Communications Officer, under minimal supervision, handles and properly routes routine and emergency radio and telephone calls for police and other emergency services. Responsible for monitoring the location and safety of police patrol units and providing officers with information upon which they may act. Assists the public by giving directions, information and other aid as needed. Communicates clearly and effectively, in a variety of mediums (radio, telephone, email, text and chat) and notifies various community members of critical information during routine or emergency situations. Reports to an assigned sergeant.
Receives emergency calls and responds promptly. Analyzes situations, gathers information quickly and accurately, and dispatches patrol officers promptly. Operates police radio; maintains records of incoming calls for assistance; dispatches officers to situations requiring police response; maintains records of all police/patrol activities; monitors CCTV systems; completes appropriate reports; communicates with other police/fire/ambulance agencies; and operates various computer terminals including the CAD - "Computer Aided Dispatch" system and NLETS/TLETS. Performs typing, data entry and some filing. Works overtime as directed and assures that all telecommunication center equipment is functional by notifying the supervisor when repair is needed or malfunctions occur. Performs other duties as assigned.
Physical Condition
Must be able to speak clearly and distinctly at all times. Must have the physical and mental ability to properly carry out the duties and responsibilities of a licensed telecommunications operator of Midwestern State University.
Prior experience not required. Prior experience as a police or other emergency-services dispatcher or call-taker is desired. Prior experience in a fast-paced, high-stress, work environment is also desired.
Requires knowledge of and the ability to comply with departmental policy/procedure in accordance with guidelines of the Federal Communications Commission and NCIC/TCIC policies. Must possess the ability to: read and write effectively, multi-task and work cooperatively with others, comprehend technical aspects of communications equipment, communicate effectively under any condition, coordinate and direct a number of simultaneous activities without confusion, provide rapid response to law enforcement or any other emergency needs, react quickly and effectively under emergency (high stress) situations, and demonstrate tact and courtesy, even when under stress.
High school graduate or equivalent. Some college preferred. Within the first year of employment, must successfully complete the basic telecommunicators course, as mandated by the Texas Commission on Law Enforcement (TCOLE).
Additional Requirements
Quality of work must be accurate and complete and in compliance with policy/procedure and departmental guidelines. Must exercise sound judgment and display tact when speaking and dealing with the campus community and the public. Must be able to function effectively under stressful circumstances. Requires successful completion of police pre-employment background investigation. Must be able to work on any assigned shift, with varying days off, to include evenings, midnights, weekends and holidays. Serves as Campus Security Authority as outlined by the Clery Act. *Regular reliable attendance is required. * This is a security sensitive (Mod) position and requires satisfactory completion of a background check. *This position is designated as a Campus Security Authority (CSA).

Last Updated 01-08-2018