Classification Details

Pay Grade
EEO Code
PC / Network Lead Technician II
Under the general supervision of the PC/Network Services Manager the Lead Technician II will aid in supervising the work of the PC Network Services Lead Technicians, PC Network Services Technicians, and student employees for managed computer labs, track and manage projects as assigned by the PC Network Services Manager, complete work orders, and serve as a backup to the PC/Network Services Manager in his absence.
Assists PC/Networking Services Manager in the planning, maintenance, and monitoring of campus security infrastructure. Serves as a technical resource for PC/Network Services Lead Technicians and PC/Network Services Technicians. Aids the PC/Networking Services Manager in the development of new services, maintenance of existing services, and standards development at the enterprise level. Install, maintain, and troubleshoot Windows and Mac OS based systems and services. Coordinate the installation and maintenance of standardized hardware platforms for servers, desktops and office productivity applications. Provide training and instructions to end users. Maintain, install, and upgrade current networking equipment. Maintain and upgrade Active Directory Services. Administer Microsoft Exchange mail system. Performance of other duties as designated by the Management. Demonstrate professionalism and exemplary work ethics in all aspects of performance of duties.
Physical Condition
Ability to lift 50 lbs. Ability to sit or stand for long periods of time.
Technical training with a strong background in TCPIP based networking and microcomputer hardware/software installation and repair. Technical training in and working knowledge of Microsoft Active Directory Services. Experience in the installation/maintenance of Microsoft Windows networking services, twisted-pair network cabling, and fiber optic cabling. PC repair, maintenance, and network integration. Active network hardware maintenance including switch and router configuration and maintenance. Cable plant design and maintenance.
Knowledge of microcomputer hardware and software installation and repair. Knowledge of Microsoft Active Directory and LDAP directory functionality and integration with disparate systems. Knowledge of routing and switching hardware configuration and troubleshooting and network devices specific to Extreme Networks and Cisco product lines.
Prefer college degree. Requires considerable technical training in personal computers/network hardware and software installation and troubleshooting or equivalent experience. Technical training in the installation and maintenance of standards based cable plants and open standards networks.
Additional Requirements
Must demonstrate professionalism and exemplary work ethic in all aspects of performance of duties. Must be highly-organized and be able to effectively supervise a diverse staff of technicians and student assistants. *Regular reliable attendance is required. *This position is designated as security sensitive and requires a criminal background check.

Last Updated 04-30-2018