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Financial Aid Processor/Counselor
Performs complex clerical and detailed work which requires a specialized knowledge of financial aid regulations. Interacts directly with students and parents to interpret and explain regulations and policies related to eligibility requirements for federal, state, and local financial aid funding. Performs specialized tasks to processes results of applications for financial aid. Reports to the Director of Financial Aid.
Interviews and counsels students and parents regarding the financial aid application process and satisfactory progress standards. Processes application results and ensures accuracy of information in line with appropriate federal regulations. Assists in the preparation of state and federal reports. Responsible for data entry to ensure efficient and accurate record keeping. Makes presentations to groups. Performs other related duties as required.
Substantial experience in general clerical work, preferably involving some counseling experience. Previous experience in developing customer relation skills.
Knowledge of financial aid policies and procedures is desirable. Use of computer and 10-key by touch. Knowledge of office procedures. Strong interpersonal skills with ability to handle sensitive situations in a professional and confidential manner.
Completion of two years of college preferred.
Requires extensive public contact. Must be willing and able to do public speaking at college night presentations. Must be reliable and thorough. Requires attention to detail and the ability to prepare precise and accurate documents. Must be able to meet strict deadlines and work through stressful situations. Requires a spirit of teamwork. Must observe strict confidentiality. *Regular reliable attendance is required. *Typing test required. *This position is designated as security sensitive and requires a criminal background check.